Privacy Policy


This Privacy Policy governs the collection, use, and disclosure of personal information by the City of Duncanville mobile app, also known as OurDuncanville (the “app”). We are committed to protecting the privacy of our users, and this policy describes how we collect and use your personal information.

The City of Duncanville, Texas (“City”) is using SeeClickFix (app developer; parent organization CivicPlus, LLC), an online and mobile service request system, to power the app and reporting forms. SeeClickFix is an application that allows City residents to report non-emergency related issues. SeeClickFix can be used via the Web on a desktop computer, laptop, mobile phone, or tablet. SeeClickFix is a public application and the description entered into the app will be visible to the public. Your display name will also be visible unless you choose to submit as Anonymous. Your email address will never be displayed publicly.

Note: Information sent or received by City of Duncanville officials and employees in connection with official City business are public records subject to disclosure or exceptions under the Texas Open Records Act. State law prohibits the investigation of anonymous reports of potential violations of municipal property codes, effective July 1, 2021. Your personal information such as e-mail address, access devices information, debit or credit card information are not subject to disclosure.

To submit a report of a code violation, the reporter is now required to supply their full name and address, and this information will become part of the public records. This applies to online submissions via the SeeClickFix/OurDuncanville application, as well as reports made by phone, email or in person to the Neighborhood Services Department.

Collection of Personal Information

The app may collect personal information from users, including but not limited to name, address, phone number, email address, and location data. We collect this information to provide services to you and to communicate with you about our services. We may also collect non-personal information, such as device information, usage data, and other information related to your interaction with the app. This information is collected automatically and is used to improve the app and our services.

For more information on how the app may retain and delete personal information please visit:

Use of Personal Information

We may use your personal information to provide you with information about municipal services, to send you notifications and alerts, and to respond to your inquiries and requests sent through the app. We may also use your information to conduct research and analysis to improve our services.

Disclosure of Personal Information

We do not sell or rent your personal information to third parties. We may disclose your personal information to our service providers and partners who assist us in providing services to you. We may also disclose your personal information to law enforcement or other government agencies as required by law.


We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. We maintain administrative, technical, and physical safeguards to protect your information.

Your Choices

You may choose to limit the collection or use of your personal information by not providing certain information or by adjusting the settings on your mobile device. You may also opt out of receiving notifications or alerts from the app.

Children's Privacy

The app is not intended for use by children under the age of 13. In accordance with the Federal Children Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on the app.

Contact Us

If you have any questions or concerns about this Privacy Policy for the City of Duncanville mobile app or our data practices, please contact our Information Technology Department at (972) 780-5000.

Effective Date

This Privacy Policy is effective as of February 21, 2024.