IMPORTANT UPDATE FOR DUNCANVILLE WATER UTILITY CUSTOMERS
In November 2024, the City of Duncanville water utility department will be transitioning to a new payment processor. As part of this update, customers who use recurring payments will need to re-enter their credit card information once the change is complete. Additionally, customers who utilize Pay-by-Phone will need to dial a new number for phone payments.
For pay-by-phone call
1-888-271-6350
These changes will not impact customers who pay by bank draft (ACH) or in-person.
We encourage you to stay informed by visiting this page for the latest updates.
We appreciate your understanding and cooperation as we work to enhance your payment experience.