DUNCANVILLE, TEXAS — Beginning October 1, 2025, the City of Duncanville will launch My Government Online (MGO), a new service request platform that will make it easier than ever for residents, businesses, and stakeholders to connect with City services.
The decision follows a cost-benefit analysis of existing systems, including SeeClickFix and Tyler Service Request 311, which found that MGO offers greater efficiency, stronger internal reporting, and better long-term planning support. MGO was selected because it combines 311 service requests, work order management, and asset management into a single, integrated system linking resident requests directly to City assets, staff assignments, and performance data.
Through MGO, residents will be able to report concerns, submit requests, and track progress online at mgoconnect.org/cp?JID=541 or by downloading the MGO mobile app, available on the App Store and Google Play. Requests can be submitted anonymously, but residents must create an account to receive updates. Once submitted, requests are automatically routed to the correct department, creating faster response times and improved transparency.
MGO also supports the City’s commitment to performance accountability. A monthly Key Performance Indicator (KPI) dashboard will provide City leaders with real-time data on service levels, resource needs, and workload progress. The first dashboard report will be shared with City Council in January 2026, once the system has been fully implemented.
“MGO provides Duncanville with the tools to better serve our community,” said Interim City Manager Richard B. Abernethy. “This system makes it easier for residents to submit requests and track progress, while also giving City staff real-time data to improve service delivery.”
MGO replaces the City’s SeeClickFix platform, OurDuncanville, with an expanded suite of features. Along with submitting service requests, future updates will allow residents to access additional City services in one convenient portal.