Utility Customer Service - Rates

Utility Customer Service
203 E. Wheatland Rd., Duncanville, TX 75116
(972) 780-5010

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Email Utility Customer Service Site only

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* Closed the following days:
New Year's Day, MLK Day, Good Friday, Memorial Day, Fourth of July, Juneteenth, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

Rate Structure

Utility Rate Changes

On Tuesday, September 19, 2023, the Duncanville City Council adopted the Fiscal Year 2023-2024 Fee Schedule, which includes a rate increase for services provided by Republic Services for solid waste pickup and Waste Management for landfill disposal services. As stated in their contract, Republic Services may request an annual increase based upon changes in the Consumer Price Index (CPI).

Fee increases, while managed by the city, are a pass-through expense from the provider to the customer.

The following rate changes are effective October 1, 2023.  Water and sewer rate increases will appear on utility bills beginning November 2023.

RESIDENTIAL WATER RATE CHANGES (NON-SENIOR)
Gallons Used Current Rate New Rate 
0-1000 (minimum)  $15.82 $17.88
 2000-7000 $4.25 $4.80
8000-15000 $5.49 $6.19
16000-30000 $6.76 $7.64
31000+ $8.01 $9.05

RESIDENTIAL SEWER RATE CHANGES (NON-SENIOR)
Gallons Used Current Rate New Rate 
Fixed Base Rate $20.79* $22.45
 *corrected on 9/27/2023  
Variable Rate per 1000 Gal $8.88 $9.59*
 *corrected on 12/04/2023

RESIDENTIAL WATER RATE CHANGES (SENIOR DISCOUNT)
Gallons Used Current Rate New Rate 
0-1000 (minimum)  $14.24 $16.09
 2000-7000 $3.82 $4.32
8000-15000 $4.93 $5.57
16000-30000 $6.08 $6.87
31000+ $7.21 $8.15

RESIDENTIAL SEWER RATE CHANGES (SENIOR DISCOUNT)
Gallons Used Current Rate New Rate 
Fixed Base Rate $18.71 $20.21
Variable Rate per 1000 Gal $7.99 $8.63

COMMERCIAL & MULTI-FAMILY WATER & SEWER RATES
Gallons Used Current Rate New Rate 
0-1000 (minimum) $15.82 $17.88
2000-7000 $3.82 $4.32
8000-15000 $4.98 $5.63
16000-30000  $6.16 $6.96
31000+ $6.16 $6.96
     
Sewer Base Rate $9.80 $10.58
Variable Rate per 1000 Gal – Multi-family $9.99  $10.79
Variable Rate per 1000 Gal – Commercial  $9.80 $10.58

GARBAGE RATES
Pickup Type - Per Month Current Rate New Rate 
Single and Multifamily - Curbside $27.04 $27.58
Single and Multifamily - Alley $33.90 $34.58
Commercial - Serviced by residential trucks $39.70 $41.69